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Conditions of Use

By using the web site you agree to the listed terms and conditions. This does not affect your statutory rights.

Goods returned which have been ordered in error will occur a 10% handling charge.

Customers ordering mail order within the E.U. have the right to cancel their order within 14 days following the day of receiving the order. If goods from the order are delivered on different days, then the customer has the right to cancel their order within 14 days following the day on which the last goods from the order are delivered. This is known as the cooling-off period. You must notify us in writing (either by post, fax or e-mail) within these 14 days if you wish to cancel your order.
Please notify us that you are cancelling your order under the distance selling regulations.
You must take good care of the goods and return them to us within 30 days. Customers are responsible for the cost of returning goods.
Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. If the returned item is in a condition which does not enable us to resell as new, we reserve the right to make a charge from any refund to cover this cost.
Refunds will be issued within 7 days.

We recommend goods are returned by an insured service.
Goods must be returned in a resellable condition.

 

Our checkout is secure with 256 bit encryption for security and peace of mind when ordering.
Credit/debit card numbers are not received by us, we use SagePay & PayPal for secure payment.
Our site uses 3D secure authentication as an additional fraud prevention scheme.
The scheme is a collective of Verified by VISA (VBV) and Mastercard Secure Code (MSC)

 

What our e-mails mean:
Pending: This is an automated response confirming that we have received your order. Your order has not yet been collected or processed.
Processing: Your order is in the process of being collected ready for despatch. If the postage and packing rate is different from the rate you have selected, the correct rate will be shown here.
Despatched: Your order has been posted and it's on it's way to you!


a) HOW TO PAY

Blackburn Model Supplies Ltd are pleased to accept the following credit/debit cards: Visa, Mastercard, Delta and American Express.
Payment can be made with cards through SagePay or PayPal or with a PayPal account


Our site uses 3D secure authentication as an additional fraud prevention scheme.
The scheme is a collective of Verified by VISA (VBV) and Mastercard Secure Code (MSC)

 

b) CURRENCY

All our sales are in £ Sterling. The actual cost to you will be the £ Sterling charged to your credit/debit card converted to your local currency by your card provider on the day that your account is charged.

 

c) POSTAGE AND PACKING


Postage and Packing Charges
 

Postage and Packing is charged according to what items are in the order.
Overseas orders, please select the International Postage option and we will get back to you with a quote.

Delivery is by Royal Mail Recorded Delivery or by courier, depending on the size and weight of the parcel.
All goods require a signature on delivery. If you will be unable to take receipt of your goods, please provide us with an alternative delivery address, as a re-delivery fee may be incurred.

As of April 2013 Royal Mail changed their parcel sizing which means that we can now no longer send orders over 600mm (23.5") by Royal Mail. These orders will now be sent by courier.
 

Postage and Packing rates:

 

Large Letters (Bubble Envelopes) no bigger than 353mm x 250mm x 25mm, maximum 750g       £2.95

 

Small Parcels (e.g. Box Format up to 2kg). Parcels no bigger than 430mm x 350mm x 80mm, or 350mm x 250mm x 160mm, up to 2kg          £3.95

 

Orders with goods over 600mm (23.5") and up to 1220mm (48") (e.g. balsa, plywood, spruce, kits, foam, piano wire, covering materials, building boards) excluding Scottish Highlands and Islands.        £7.95

 

Orders with goods over 48" excluding Scottish Highlands and Islands         £15.00

 

Wood, foam, radio sets, 4ft long wood, building board or kit orders to Scottish Highlands and Islands    £21.99

 

Wood, foam, radio sets, 4ft long wood, building board or kit orders to Isle of Man and Isles of Scilly     £23.50

 

Wood, foam, 4ft long wood, building board, radio sets or kit orders to N. Ireland            £25.00

 

International shipping ............ the cost will be e-mailed

 

N.B. For security reasons we are unable to send flammable materials. e.g. dope, paints, lipos, etc abroad.


d) TAX

For UK and all other European Union customers the price includes U.K. sales tax (i.e. Value Added Tax). Orders to customers in other countries are posted tax free & so the recipient is responsible for all duties, sales tax and other local charges. V.A.T. can only be deducted to other E.U. destinations on production of a valid V.A.T. number.

N.B. For security reasons we are unable to send flammable materials. e.g. dope, paints, lipos, etc abroad.


e) MANUFACTURE GUARANTEE

Our sole priority is for you to be delighted with the service from Blackburn Model Supplies Ltd. However, if your order is either incorrect or arrives damaged we will replace it OR give you a refund. However, we cannot always guarantee an identical replacement of your order, in these circumstances, we will send you an equivalent value item of YOUR CHOICE or give you a refund.

We have made every effort to accurately present our products. However, because what you see on the web site will depend on a number of factors (e.g. your monitor) there may be a slight variation from what you see displayed.

We have tried wherever possible to show measurements in both metric and imperial (and on some occasion these have been rounded up or down for convenience, as such please read all measurements as approximate). Although every effort has been made to ensure that the information on this site is correct we cannot guarantee there are no inaccuracies. We will endeavour to correct anything brought to our attention.

Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions or advertised prices can be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices or specification and is beyond our control. In these circumstances, we will contact you to make sure it is ok to proceed with the order at the new price.
E&OE.


f) RETURN OF GOODS PROCEDURE

If you are in any way unhappy with the services provided by Blackburn Model Supplies Ltd, please contact customer services at:

Email: sales@blackburnmodels.com
Telephone: +44 (0)1254 265358
Once we know about the problem, we will do our very best to provide the service you expect.


g) CUSTOMER INFORMATION POLICY

Blackburn Model Supplies Ltd may collect customer information to improve our overall service. We recognise that we must retain this responsibly. We may use such information for our own marketing and promotional purposes but we will not sell or provide customer information to any third party.


TERMS AND CONDITIONS

CONDITIONS OF WEBSITE USE

Your use of this website and of the information contained within it will be governed by English law and will be deemed to have occurred in the United Kingdom.

The display of information on the website is not an offer but an invitation to treat. A potential purchaser's response will constitute an offer to purchase and Blackburn Model Supplies Ltd reserves the right to decline any offer made. No offer will be accepted until goods are despatched.

Blackburn Model Supplies Ltd reserves the right to revise these terms and conditions and prices from time to time.

COPYRIGHT

The trademarks, logos, service marks and other materials of our site including but not limited to visual images and text are the property of Blackburn Model Supplies Ltd. Use of any of the forgoing material or materials without written consent is prohibited. Site content is protected by copyright law and therefore any copying, distribution, transmission or any other use of site content for any purpose whatsoever, other than for private and personal use is prohibited.

DISCLAIMER

We will under no circumstances be liable for any damage arising out of or in connection with the use of this web site.

 

All goods are subject to availability.
Our site does not show "live" stock levels.
Prices are subject to change without notice.
Errors and omissions excluded.